Privacy Policy

1. Who We Are

2. Scope of This Policy

This Privacy Policy applies to:

• Website and mobile app users
• Clients booking inspections or moving services
• Property owners, agents, and movers on the platform
• Any individual interacting with Find-A-Rental online or offline

3. Personal Data We Collect

We only collect data that is necessary, relevant, and lawful.

a. Personal Identification Data

• Full name
• Phone number
• Email address
• National ID or Passport (where legally required for verification)

b. Service-Related Data

• Property preferences and budget
• Inspection booking details
• Moving job details (pickup, destination, items moved)
• Communication history with agents or movers

c. Technical & Usage Data

• IP address
• Device type and browser
• Log data and usage analytics

d. Payment Information

• Mobile money or payment reference numbers

4. Legal Basis for Processing Data

We process personal data under the following lawful bases as provided by the PDPO:

• Consent (e.g. account creation, marketing communication)
• Contractual necessity (to deliver inspections or moving services)
• Legal obligation (record-keeping, fraud prevention)
• Legitimate interest (service improvement, security, analytics)

5. How We Use Your Data

Your data is used to:

• Verify users and prevent fraud
• Schedule and manage inspections
• Match tenants with verified agents, landlords/ladies and properties
• Coordinate moving services
• Communicate service updates and confirmations
• Improve platform performance and user experience
• Meet regulatory and legal obligations

We do not sell personal data to third parties.

6. Data Sharing & Disclosure

We may share your data only with:

• Verified in-house or freelance agents
• Approved movers and logistics partners
• Payment service providers
• Regulators or law enforcement (where legally required)

All third parties are contractually required to protect your data and use it only for the intended service.

7. Data Retention

We retain personal data:

• Only for as long as necessary to provide services
• As required by Ugandan law and regulatory obligations

When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights Under Uganda's PDPO

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Withdraw consent at any time
• Request deletion of your data (subject to legal limits)
• Object to unlawful processing
• Lodge a complaint with the Personal Data Protection Office (PDPO Uganda)

Requests can be made via support@findarental.co.ug with subject starting "Complaint-".

9. Data Security Measures

We implement reasonable technical and organizational safeguards, including:

• Secure servers and access controls
• Limited internal access to personal data
• Encrypted communication where applicable

Despite safeguards, no system is 100% secure. We encourage users to protect their login credentials.

10. Cookies & Tracking

Find-A-Rental may use cookies and similar technologies to:

• Improve platform functionality
• Analyze usage trends

Users may disable cookies via browser settings, though some features may be affected.

11. Children's Privacy

Find-A-Rental is not intended for persons under 18 years. We do not knowingly collect personal data from minors.

12. Cross-Border Data Transfers

Where data is processed outside Uganda, we ensure:

• Adequate data protection safeguards
• Compliance with PDPO cross-border data requirements

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or email.

14. Contact & Complaints

For questions, concerns, or data requests: